1. What is a Home Orientation?
2. Can Emaar provide a visit visa for my home orientation/ handover?
3. Can I authorize someone to do the orientation in my behalf?
4. Can I change my home orientation date?
5. Can I go for a second home orientation to make sure that all snags are rectified?
6. Can I make changes to my Villa?
7. Can I rent my property once it’s handed over to me?
8. Will my villa be exactly the same as the one I saw at the Sales office?
9. What is the Property Handover Process?
10. What will owners receive, when they take handover of their properties?
11. When can I do my home orientation?
12. Who is eligible to apply for a residence visa?
13. How long does the Visa process take?
14. How can I transfer my DEWA accounts?
15. I want to sell my property but haven't paid in full, can I get the keys to show the property to a prospective buyer?
16. Is it possible to get the keys to my home one day before the handover date?
17. My property is mortgaged and my bank wants to conduct an evaluation of the property prior to making the final payment. Please advise how I can arrange this?
18. I have recently been issued a Title Deed from Land Department but there is no mention of the parking bay number assigned to my apartment or I have recently been issued a Title Deed from the Land Department but the parking bay number given is wrong? Can Emaar assist?

What is a Home Orientation?

A Home Orientation is an opportunity to visit your home with one of Property Handover representatives. During the Home Orientation, any matters that require attention will be recorded on a Home Orientation form. Emaar’s Quality Assurance Department (QAD) will liaise with the Contractor to ensure all these snags (subject to acceptance by QAD and consultants) are rectified.

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Can Emaar provide a visit visa for my home orientation/ handover?

No, Emaar does not provide visit visas for customers.

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Can I authorize someone to do the orientation in my behalf?

Yes, provide us with an authorization letter with the name and number of your representative, clearly stating that you wish to authorize him to conduct the orientation on your behalf. Please include a copy of your passport for signature verification.

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Can I change my home orientation date?

Yes, you can change your home orientation date once, as long as it within the period scheduled for the project.

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Can I go for a second home orientation to make sure that all snags are rectified?

There will be only one home orientation per customer, however if you find any pending snags you can report them to the Quality Assurance Help Desk at the Customer Care department.

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Can I make changes to my Villa?

Yes, as long as these changes will not effect the construction of the villa. However, before making any alterations, you first have to obtain a No Objection Certificate from Emaar. Please note that all external changes are not allowed.

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Can I rent my property once it’s handed over to me?

Yes, you can rent out your properties.

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Will my villa be exactly the same as the one I saw at the Sales office?

Please keep in mind that the show villas at the Sales offices have a luxury finishing which is different from the standard finishing. If you want a luxury finishing in your home please inform the Sales office at the time of purchasing your property. Keep in mind that this will result in the price being adjusted accordingly.

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What is the Property Handover Process?

In order for a customer to take handover of their property, he/she/they must produce all the necessary documentation after which he/she/they can take possession of the property. The documents required are as follows:

Single Owner:

• ORIGINAL ‘Certificate of completion of payment’.
• Copy of Application for Land registration.
• ORIGINAL DEWA security deposit receipt.
• ORIGINAL Passport or a recognized Government ID for identification.

Joint/ Multiple Ownership:

• ORIGINAL ‘Certificate of completion of payment’.
• Copy of application for Land Registration.
• ORIGINAL DEWA security deposit receipt.
• ORIGINAL Power of Attorney or Notarized Letter of authorization from all owners/ spouses (if they are not present).
• ORIGINAL Passport or a recognized Government photo ID for all owners.

Note: Multiple ownership also includes spouse and a notarized letter will be required if either party is not present.

Company Ownership:

• ORIGINAL ‘Certificate of completion of payment’.
• Copy of application for Land Registration.
• ORIGINAL DEWA security deposit receipt.
• ORIGINAL Trade License.
• ORIGINAL notarized Letter of authorization on company letter head signed by the authorized signatory authorizing the representative to do the handover.
• Copy of Passport of authorized signatory (for signature verification).
• Original Passport or a recognized Government ID of authorized representative.

Authorization on behalf of owner:

• ORIGINAL ‘Certificate of completion of payment’.
• Copy of application for Land Registration.
• ORIGINAL DEWA security deposit receipt
• ORIGINAL Power of Attorney or Notarized Letter of Authorization from all owners.
• Passport Copy of all owners.
• ORIGINAL Passport or recognized Government Photo ID of authorized representative.

Note: All notarized letters of authority / power of attorneys must be attested by Dubai Courts or if you are living overseas, to be notarized by the UAE embassy in the country of origin and by the Department of Foreign Affairs in the UAE.

Note: All Properties finance through Islamic Banks will be handed over in the presence of an authorized bank representative only or on submission of an Original No Objection Letter from the bank.

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What will owners receive, when they take handover of their properties?

Apartments
Upon taking handover of Apartments, owners will receive:

• Keys to their unit.
• Homeowner’s manual.
• List of important phone numbers.
• DEWA application form.
• Car Parking Number.
• Access cards / Transponder (where applicable).
• P O Box Keys (only in case of Dubai Marina).

Villas
Upon taking handover of Villas, owners will receive:

• Keys to their Villa.
• Homeowner’s manual.
• List of important phone numbers.
• DEWA application form.
• Car Security Sticker.

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When can I do my home orientation?

You will receive a call from our Property Handover Department to schedule an appointment for your Home Orientation.

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Who is eligible to apply for a residence visa?

Emaar does not sponsor residence visa’s to homeowners; however they are eligible to obtain 6 months multiple entry visit visa subject to the property being registered at the Land Department (i.e. Title Deed issued) with a property value of minimum AED 1 million. If the original purchase price was less than 1 million and now as per the current market value, the property is worth 1 million or more; then the customer should obtain an evaluation letter from Land Department stating the same. Customers can then approach Emaar- Property Transfer Department requesting for NOC (No Objection Certificate) to Dubai Immigration in order to be able to obtain the 6 months multiple entry visit visa.

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How long does the Visa process take?

For issuing NOC to immigration it takes 3-4 working days.

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How can I transfer my DEWA accounts?

The following documents are required to transfer the DEWA accounts:-

• Completed DEWA form duly signed.
• Agreement of Sale.
• DEWA deposit:- AED 1000 for apartments / AED 2000 for villas & townhouses.
• Passport copy with Residence visa page.

Note: These requirements are subject to change without prior notice from DEWA. For additional information please contact DEWA.

Note: Please note is mandatory to transfer the DEWA account onto your name prior to taking the handover of the property even if you are planning to lease out your property.

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I want to sell my property but haven't paid in full, can I get the keys to show the property to a prospective buyer?

Unfortunately, we can only give the keys to customers after the entire payments and all associated formalities are completed.

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Is it possible to get the keys to my home one day before the handover date?

Under normal circumstances, we will issue keys only on or after the handover date. If there is special circumstance under which you need to receive the keys prior to the handover date (subject to complete payment) kindly approach the Property Handover department with your request for consideration.

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My property is mortgaged and my bank wants to conduct an evaluation of the property prior to making the final payment. Please advise how I can arrange this?

Property Handover will facilitate for an evaluation visit to the property upon request from the concerned bank and payment of Dhs 1000 as evaluation visit fees. During the visit an executive from Property Handover shall accompany the authorized evaluators and provide access to the unit.

Documents required.

• Authorization letter from the property owner authorizing the bank to evaluate the property
• Authorization letter issued to the Valuator by the mortgaged Bank, authorizing them to do the evaluation on behalf of the Bank.
• Trade License copy of the Valuation Company.
• Valid company ID of the Valuator.
• Receipt of AED 1000 payment.

Note: Property Evaluations visits will only be considered for mortgaged properties where snags have already been completed and shall strictly be restricted to two individuals from the Valuation Company. Only 1 evaluation visit will be permitted per property and subsequent requests will not be entertained. Property Handover or its executives will not be involved in the actual evaluation process or the outcome of the same.

For arranging the visit for evaluation you may contact Emaar Call centre on 800-EMAAR (36227)/ 9714 3661688 and place a request.

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I have recently been issued a Title Deed from Land Department but there is no mention of the parking bay number assigned to my apartment or I have recently been issued a Title Deed from the Land Department but the parking bay number given is wrong? Can Emaar assist?

You may approach Property Handover who will arrange for a letter to be issued to you detailing the parking bay number assigned to your apartment. This letter will be issued upon payment of a fee of Dhs 500. Please call Emaar call centre for more information.

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