Dubai, UAE, September 2, 2006: Global real estate major Emaar Properties has strengthened its new Customer Center at the Ground Floor of Building 1 at Emaar Business Park with an array of client-centric efficiency measures including free valet parking, electronic ticketing and a dedicated desk for freehold registration procedures.
Opening officially on September 3, 2006, the one-stop customer centre will also have exclusive teams of professionals working on the ten different services including Customer Care, Home Orientations, Property Handover, Property Transfer, Home Alterations, Property Registration, Mortgage Registration, Utilities, Bill and Installment Payments, and Issuance of Certificates.
“The promulgation of the Dubai Property Law enabling freehold registration has given a fillip to the property market,” said Ahmad Al Matrooshi, UAE Managing Director, Emaar Properties. "As the pioneer of freehold developments in the UAE, Emaar has decided to scale up its customer center capabilities to prepare itself for the forthcoming freehold registration procedures. When the process begins in the near future, a team of dedicated professionals will be in place to assist our home-owners in freehold registrations at the new Customer Center.”
Efficiency measures at the new customer center include free valet parking and an advanced electronic ticketing system that streamlines visitor turnout based on their needs. “Emaar believes in efficient time management and through our new electronic ticketing system, we are limiting delays and channelizing customer queries more effectively,” said Mr Al Matrooshi. “Customers can now choose the desired customer service from Emaar’s ten services, all operating under one roof, at the meet and greet desk. Trained representatives will guide them to the right customer service teams.”
Emaar established its customer service department in 2003 to integrate the service support required from its large client base across various properties. “Today, Emaar has more than 14,000 home-owners and to serve them better it was crucial to have a one-stop customer center,” added Mr Al Matrooshi. “The new Customer Center employs advanced technology to ensure that high levels of efficiency are maintained.”
The Emaar Customer Center is open from 8am to 4.30pm, Sunday through Thursday. In a bid to forge closer ties with its clients, Emaar had also unveiled a Community Management Department recently.
Emaar has a successful track-record of developing many master-planned communities in Dubai including the Dubai Marina, Arabian Ranches and Emirates Living comprising Emirates Hills, The Springs, The Lakes, The Meadows, The Views and The Greens. Emaar’s flagship development is Downtown Burj Dubai, which features the Burj Dubai, the world’s tallest tower when completed in 2008.
Emaar strengthened its international presence recently with the acquisition of John Laing Homes, the second largest privately held homebuilder in the US; and Hamptons International, a premier UK realtor. The company is also opening a full-fledged representative office in China, and has unveiled prestigious projects in Saudi Arabia, Morocco, Egypt, Tunisia, Turkey, Syria, Pakistan and India.
