Dubai, October 26, 2006: As part of its commitment to customer service and the efficient upkeep of its properties, Emaar Properties has launched a new campaign to educate residents of its master-planned communities on the importance of preventive maintenance of their homes.
“Properties at Emaar communities are covered under the defect liability period for one year from the completion of construction for repair and replacements, if any, needed,” said Ahmad Al Matrooshi, UAE Managing Director, Emaar Properties. “However, it is important to maintain the property even after the warranty period. Regular maintenance checks are needed for the home’s upkeep.”
Emaar has published a booklet entitled ‘Premium Service Providers’ to ensure that residents have easy access to renowned maintenance service providers. It was launched at the community event ‘Home Improvement 2006’, which brought together Emaar communities to discuss on a range of lifestyle and home improvement issues.
All the six service providers of Emaar were represented at the two-day event, which was attended by more than 2,000 residents. The representatives answered the queries of residents and offered competitive packages to suit their requirements.
The six service providers offer the entire range of maintenance services including air-conditioning, electrical, plumbing, carpentry and civil works. “To make sure that the service provided by these companies is top-notch, Emaar has pre-qualified the service providers with Service Level Agreements,” added Mr Al Matrooshi.
The booklets are distributed door to door at all Emaar communities to help residents arrive at an informed decision on selecting the service providers and also plan their maintenance schedule in advance.
Emaar homeowners are also protected by warranties issued by various subcontractors and equipment suppliers. Details are listed in the homeowner’s manual, which can be downloaded from the community portal, www.emaar.com/communityportal
Emaar has handed over more than 14,500 homes in Dubai.
