Dubai, May 12, 2006: As part of Emaar Properties’ ongoing community development initiative, today the company announced the launch of its Customer Centre, a one stop location combining customer focused departments for Emaar developments.
Located on the Ground Floor of Building 1 at the Emaar Business Park, the spacious centre will use state-of-the-art technology to link Customer Care, Property Handover, Property Transfer, Credit Control (Cashier) and Quality Assurance departments to facilitate customer queries and transactions.
Emaar’s existing Customer Care, Property Handover and Transfer, Quality Assurance and Cashier departments in Building 3 of the Emaar Business Park will relocate into the new Customer Centre in Building 1 and will be open for business from 8:30am on Sunday, May 14th.
“Since we established the Customer Service department in 2003, Emaar has been dedicated to providing a valuable service to each customer through problem ownership, action and accountability to the continuous improvement process,” said Ahmad Al Falasi, Director of Property Management, Emaar Properties.
Customer care and after sales are vital parts of Emaar’s operations. It is an ongoing process that starts with the inspection of the property before it is handed in, through the moving in and setting up phase to the wide range of after-sales services that is provided.
The Customer Centre will be open from 8:00am to 4:30pm, Sunday through Thursday. To further facilitate the visit, upon arrival the customer will be greeted by the reception team who will direct them to the right department depending on the query.
Al Falasi added: “With the new Emaar Customer Centre, we will be able to provide our customers with enhanced services that will accelerate transactions while ensuring easier navigation from department to department.”
Being the leading property developer, Emaar is not only building lifestyle communities with its own style and signature features, but it is also working with its residents to ensure the harmony and integration of these communities. Recently Emaar set up a Community Management Department to provide a range of services to assist home owners and their representatives in managing community affairs across Emaar properties. The company also created a community portal that provides residents a wealth of up to date information and the latest community news at a click of a button and a Command Control Centre that will offer 24-hour remote monitoring of all Emaar properties.
