Emaar to establish state-of-the-art Command Control Centre

Dubai, UAE, April 19, 2006: Emaar Properties today announced plans to establish a state-of-the-art Command Control Centre (CCC) that will offer remote monitoring of all Emaar properties. Information will be channeled from each building into the CCC - a central point where any alarms or faults will be detected and addressed immediately. The announcement is the latest initiative in an ongoing customer service programme that Emaar is currently rolling out. 

The technologically advanced CCC is designed to offer faster response times and enhances the use of resources more efficiently and effectively. Operating 24-hours, 365 days, the CCC will also provide Emaar with the ability to analyse response times, as alarm times are time stamped and will form part of the company’s aggressive Energy Conservation programme as all Emaar assets are evaluated for optimizing and increasing efficiency.

“The Command Control Centre is designed to proactively deal with facilities management needs as soon as they are detected and will provide a complete service to our customers and help ensure that customers receive the maximum from their facility manager,” said Ahmad Al Matrooshi, UAE Managing Director, Emaar Properties.  ”Moreover, the system will not only benefit residents, but it offers Emaar real time energy reporting that we can in turn review and implement the necessary changes to ensure we are providing our customers with maximum savings,” added Al Matrooshi.

Located within Emaar’s Business Park, the CCC will monitor fire and lift alarms, water tank levels and air conditioner status as well as pump and power supply status. All critical alarms will be attended to immediately and appropriate service providers will be dispatched. In case of lift and fire alarms, the CCC will be directly connected to the Civil Defence Command Control Centre for immediate response. 

The CCC is the latest aspect of Emaar’s ongoing community development initiative, which includes a new Community Management Department designed to provide a wide array of services to assist homeowners and their representatives in managing community affairs across Emaar properties. In addition, Emaar recently launched its community portal, an electronic channel of communication designed to further develop communities and enhance communication with residents within Emaar developments.

Emaar’s community development initiatives will continue to roll out over the next few months and will range from safety and security and community services with medical and emergency facilities.